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IT Helpdesk Specialist - German Language

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Skopje | Ohrid | Bitola | Remote

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We are a diverse community of people working together to bring the best service possible to our customers. Currently, we are on the lookout for talented individuals who want to work in an energetic, respectful, and collaborative environment.

One of the mandatory requirements is proficiency in the German language. We will offer you the right training and mentorship from our experienced IT Helpdesk team to learn and adapt more easily to the IT environment. 



  • Solid knowledge of the German language
  • Basic understanding of Active Directory and Exchange
  • Basic knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
  • Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
  • Experience using monitoring tools
  • Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
  • Ability to exercise good judgment, independently assess risk, and make critical decisions
  • Willingness to work flexible shifts


Engagement Description:

  • Monitoring system support and troubleshooting problems
  • Analyzing root causes of Level1 and Level2 malfunctions and providing resolutions
  • Resolving Level1 and Level2 problems within the defined schedules and service level agreements
  • Driving incident resolution and process improvements to minimize impact to the production environment and business partners
  • Developing a support plan to prioritize and resolve issues
  • Addressing customer issues promptly and accurately
  • Working closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents.
  • Developing preventive measures and documenting issue-resolution procedures


Perks for you:

  • The comfortable, friendly, and supportive working atmosphere
  • Permanent employment and competitive salary
  • Technical mentorship
  • Private Health Insurance
  • Personal and professional growth within a stable environment
  • Social and sports benefits


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We are a product of our experience, the projects that we work on, and the people that we work with. Working on high demanding projects from technology and domain perspective will push you to be better in your career as a developer.

In our commercial projects, we adopt the latest and most mature libraries and frameworks that make us highly productive when delivering business value. We are continuously developing the technology stack to meet the ever-increasing complexity of our projects, implementing new solutions, and adopting new patterns as part of our Evolutionary Architecture approach.

Projects are coordinated by Technical Leads, who make sure that the product is delivered with the utmost high quality. Technical Leads work with developers on a daily basis, providing feedback on the quality of their work through the process of code review, essentially guiding them in the process of enhancing their technical skills.


We are in a constant lookout for domains and technologies that will drive the world of tomorrow. That is why our divisions are investing in their R&D products, next-generation software that is crafted by our most skilled developers that get the opportunity to contribute.

New and innovative solutions go hand in hand with the latest in development technologies and architectural patterns. Domains such as Artificial Intelligence and the Internet of Things are often included to deliver additional value to our clients.


In our line of business, there is no staying idle. You can move forward by grasping the new opportunity, or you will find your self regressing because what you know today might not be relevant tomorrow. This means that learning must be part of our everyday life.

This is the reason why Seavus provides to every developer, QA, BA, or DB developer, the opportunity to join our Open Projects program and be part of our company’s learning initiative. Under the supervision of our Technical Leads, you will be able to enhance your technical skills by using cutting edge technologies and architectures. Together we can learn to be more prepared for the future. Let’s learn together.