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IT Helpdesk Specialist - German Language

Position Type:

Permanent

Location:

Skopje | Ohrid | Bitola | Remote

Business Domain:

Various

Date End:

27.7.2023

We are a diverse community of people working together to bring the best service possible to our customers. Currently, we are on the lookout for talented individuals who want to work in an energetic, respectful, and collaborative environment.

One of the mandatory requirements is proficiency in the German language. We will offer you the right training and mentorship from our experienced IT Helpdesk team to learn and adapt more easily to the IT environment. 

 

Requirements:

  • Solid knowledge of the German language
  • Basic understanding of Active Directory and Exchange
  • Basic knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
  • Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
  • Experience using monitoring tools
  • Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
  • Ability to exercise good judgment, independently assess risk, and make critical decisions
  • Willingness to work flexible shifts

 

Engagement Description:

  • Monitoring system support and troubleshooting problems
  • Analyzing root causes of Level1 and Level2 malfunctions and providing resolutions
  • Resolving Level1 and Level2 problems within the defined schedules and service level agreements
  • Driving incident resolution and process improvements to minimize impact to the production environment and business partners
  • Developing a support plan to prioritize and resolve issues
  • Addressing customer issues promptly and accurately
  • Working closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents.
  • Developing preventive measures and documenting issue-resolution procedures

 

Perks for you:

  • The comfortable, friendly, and supportive working atmosphere
  • Permanent employment and competitive salary
  • Technical mentorship
  • Private Health Insurance
  • Personal and professional growth within a stable environment
  • Social and sports benefits

 


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OUR BENEFITS

Hybrid Working model

We strive to provide our employees a more flexible workplace and by joining our team you will have opportunity for hybrid working.

Anniversary Rewards

We value our people and this is an act of recognition of their success based on specific results and behaviors.

Corporate Library

Our library contains both hard-copy and e-books that will provide support for your professional development and growth.

Virtual Sports Challenges

During the remote work period, we are organizing virtual sports challenges such as running, cycling, walking, etc.

Virtual Seavus Life Events

We organize CodeTalks to exchange our know-how in an informal environment and annual social events and parties to celebrate our joint success stories.

Seavus Kids

We take care of our employee’s kids by organizing New Year celebrations, virtual activities and creative workshops where we spend some quality time together.

Referral Program

Recommend a friend of yours for a job position and we will award you if they get employed.

Professional Growth Events

We engage our employees in a variety of training and development programs as well as workshops, conferences, team building events, talent programs, and certifications on both technology-related and soft-skills topics.

PROJECT TYPES

COMMERCIAL PROJECTS

We are a product of our experience, the projects that we work on, and the people that we work with. Working on high demanding projects from technology and domain perspective will push you to be better in your career as a developer.

In our commercial projects, we adopt the latest and most mature libraries and frameworks that make us highly productive when delivering business value. We are continuously developing the technology stack to meet the ever-increasing complexity of our projects, implementing new solutions, and adopting new patterns as part of our Evolutionary Architecture approach.

Projects are coordinated by Technical Leads, who make sure that the product is delivered with the utmost high quality. Technical Leads work with developers on a daily basis, providing feedback on the quality of their work through the process of code review, essentially guiding them in the process of enhancing their technical skills.

INTERNAL PROJECTS (R&D)

We are in a constant lookout for domains and technologies that will drive the world of tomorrow. That is why our divisions are investing in their R&D products, next-generation software that is crafted by our most skilled developers that get the opportunity to contribute.

New and innovative solutions go hand in hand with the latest in development technologies and architectural patterns. Domains such as Artificial Intelligence and the Internet of Things are often included to deliver additional value to our clients.

OPEN PROJECTS

In our line of business, there is no staying idle. You can move forward by grasping the new opportunity, or you will find your self regressing because what you know today might not be relevant tomorrow. This means that learning must be part of our everyday life.

This is the reason why Seavus provides to every developer, QA, BA, or DB developer, the opportunity to join our Open Projects program and be part of our company’s learning initiative. Under the supervision of our Technical Leads, you will be able to enhance your technical skills by using cutting edge technologies and architectures. Together we can learn to be more prepared for the future. Let’s learn together.

HIRING PROCESS

Pre-Selection

The pre-selection phase of the hiring process, addresses the matching of the candidate’s resume with the advertised Job Vacancy, in terms of required: skills, competencies, and expertise. If shortlisted, the contenders will be contacted and invited to an initial interview by a respective recruiter.

First Interview

The initial interview is conducted by a dedicated recruiter and technical interviewer/s. The candidates will have an opportunity to present themselves, highlighting their skills and qualifications for the job position. They will also get acquainted with the key information about the: company, job position, project they aspire for, as well as the team they will potentially work with. The Interview can be conducted in person, over the phone, or via digital video call.

Assessment and Profiling

During the hiring process, the candidates will be enrolled in several optional assessment and profiling activities, which evaluate the: knowledge, cognitive abilities, personality traits, skills, and/or interests. This information is essential for proper profiling of each candidate, as well as providing a suitable job match with the position the candidates are applying for.

Second Interview

Depending on the job position, the candidates have been interviewed for, as well as the scope of the job requirements, each candidate may be invited for a second interview. If so, the recruitment representatives will provide all the necessary information, so the candidates return confident and well prepared for a second interview.

Job Offer

Feedback is really important to us.
If there are a proper match and mutual interest between the Company and the fitting candidates, the recruitment representative will propose an individualized job offer. In all other cases, the candidates will be informed by the recruitment representative, on the results and the outcome of the hiring process, as well as discuss the possibilities of future collaboration.

Welcome

If the selected candidates accept the proposed job offer, they will become official Seavus employees. The new employees will be provided with all the necessary information to ensure they are ready for the first working day, to complete all administrative employment forms, legal employment documents, and statements, as well as get their official employee ID badge.

ABOUT US

What drives our spirit is innovation creating the next generation solutions that take the business world beyond success.

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