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OSS Operations and Support Engineer

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Belgrade | Skopje | Novi Sad | Ohrid | Bitola | Nish | Kragujevac | Banja Luka

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Do you consider yourself as a self-motivated OSS Operations and Support Engineer, willing to join our Managed Services Division and work on our client’s CRM application? Are you up for the challenge of working with a team of experts in a fast-paced and rapidly changing work environment?


If you possess:

  • Strong knowledge of OSS systems and the telecommunications domain.
  • Professional proficiency in English, both written and verbal, to effectively communicate with colleagues and clients.
  • Proven experience in OSS system support, with the ability to troubleshoot and resolve issues efficiently.
  • Proficiency in MS SQL and Oracle SQL for database management and query execution.
  • Expertise in Linux and Windows administration to ensure the smooth functioning of our systems.
  • Familiarity with Telco networks and infrastructure, enabling you to understand and tackle industry-specific challenges.


Day to day challenges:

  • Oversee daily OSS processes, ensuring they run seamlessly and efficiently. If any issues arise, promptly troubleshoot and resolve them to minimize downtime and disruptions.
  • Execute operational tasks according to the predefined schedule, ensuring all activities are completed in a timely manner.
  • Monitor the performance of our OSS systems, identifying potential bottlenecks and areas for improvement.
  • Develop and deliver training sessions to both colleagues and clients, sharing your knowledge and expertise to enhance the team's capabilities.
  • Maintain detailed records of work activities, documenting all changes and updates made to the systems.
  • Manage and update technical documentation, ensuring it remains accurate and accessible for the team.
  • Actively participate in process and procedure improvement initiatives, striving to optimize efficiency and effectiveness.


Perks for you:

  • The comfortable, friendly, and supportive working atmosphere
  • Opportunity to gain international business experience
  • Permanent employment and competitive salary
  • Private Health Insurance
  • Personal and professional growth within a stable environment
  • Social and sports benefits
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We are a product of our experience, the projects that we work on, and the people that we work with. Working on high demanding projects from technology and domain perspective will push you to be better in your career as a developer.

In our commercial projects, we adopt the latest and most mature libraries and frameworks that make us highly productive when delivering business value. We are continuously developing the technology stack to meet the ever-increasing complexity of our projects, implementing new solutions, and adopting new patterns as part of our Evolutionary Architecture approach.

Projects are coordinated by Technical Leads, who make sure that the product is delivered with the utmost high quality. Technical Leads work with developers on a daily basis, providing feedback on the quality of their work through the process of code review, essentially guiding them in the process of enhancing their technical skills.


We are in a constant lookout for domains and technologies that will drive the world of tomorrow. That is why our divisions are investing in their R&D products, next-generation software that is crafted by our most skilled developers that get the opportunity to contribute.

New and innovative solutions go hand in hand with the latest in development technologies and architectural patterns. Domains such as Artificial Intelligence and the Internet of Things are often included to deliver additional value to our clients.


In our line of business, there is no staying idle. You can move forward by grasping the new opportunity, or you will find your self regressing because what you know today might not be relevant tomorrow. This means that learning must be part of our everyday life.

This is the reason why Seavus provides to every developer, QA, BA, or DB developer, the opportunity to join our Open Projects program and be part of our company’s learning initiative. Under the supervision of our Technical Leads, you will be able to enhance your technical skills by using cutting edge technologies and architectures. Together we can learn to be more prepared for the future. Let’s learn together.