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IT Operations and Support Engineer

Position Type:

Permanent

Location:

Skopje

Business Domain:

Various

Date End:

31.12.2020

We are a diverse community of people, all working together to bring the best service possible to our customers. We are looking for talented individuals who want to work in energetic, respectful, collaborative environment. With a wide array of jobs, internships, training and more, there are countless opportunities for you to grow your career with us.

 

We expect you to be flexible, adaptive, quick-learner, and eager to provide great customer support. Seavus will offer you the resources, environment and the right team members to make it happen.

 

If you possess:

 

  • Experience in working as operations or support engineer
  • Experience in Windows and Linux/UNIX system administration
  • Medium to strong grasp of relational databases and SQL.
  • Advanced Troubleshooting skills in a multi-user environment
  • Advanced English proficiency (spoken and written)

 

It's nice to have:

  • Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
  • Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
  • Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
  • Experience using monitoring tools
  • Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment​
  • Ability to exercise good judgement, to independently assess risk, and to make critical decisions
  • Willingness to work flexible shifts

 

Your role in the team will be:

  • Monitoring system operations and troubleshoot problems
  • Analyzing root causes of operational malfunctions and provide resolutions
  • Resolving operational problems within the defined schedules and service level agreements
  • Driving incident resolution and process improvements to minimize impact to the production environment and business partners
  • To develop support plan to prioritize and resolve issues
  • To address customer issues promptly and accurately
  • To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
  • To develop preventive measures and document issue resolution procedures

Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.  

 

Perks for you:

  • Opportunity to gain international business experience, working for world high class companies
  • Comfortable, friendly and supportive working atmosphere
  • Possibility for personal and professional growth within a stable environment
  • Social and sport benefits
  • Business travels

 

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OUR BENEFITS

PROJECT TYPES

COMMERCIAL PROJECTS

We are a product of our experience, the projects that we work on, and the people that we work with. Working on high demanding projects from technology and domain perspective will push you to be better in your career as a developer.

In our commercial projects, we adopt the latest and most mature libraries and frameworks that make us highly productive when delivering business value. We are continuously developing the technology stack to meet the ever-increasing complexity of our projects, implementing new solutions, and adopting new patterns as part of our Evolutionary Architecture approach.

Projects are coordinated by Technical Leads, who make sure that the product is delivered with the utmost high quality. Technical Leads work with developers on a daily basis, providing feedback on the quality of their work through the process of code review, essentially guiding them in the process of enhancing their technical skills.

INTERNAL PROJECTS (R&D)

We are in a constant lookout for domains and technologies that will drive the world of tomorrow. That is why our divisions are investing in their R&D products, next-generation software that is crafted by our most skilled developers that get the opportunity to contribute.

New and innovative solutions go hand in hand with the latest in development technologies and architectural patterns. Domains such as Artificial Intelligence and the Internet of Things are often included to deliver additional value to our clients.

OPEN PROJECTS

In our line of business, there is no staying idle. You can move forward by grasping the new opportunity, or you will find your self regressing because what you know today might not be relevant tomorrow. This means that learning must be part of our everyday life.

This is the reason why Seavus provides to every developer, QA, BA, or DB developer, the opportunity to join our Open Projects program and be part of our company’s learning initiative. Under the supervision of our Technical Leads, you will be able to enhance your technical skills by using cutting edge technologies and architectures. Together we can learn to be more prepared for the future. Let’s learn together.

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